Help centre

Clear answers, with screenshots, to the questions people ask most about HWA.

For families

Getting started and invitations8 answers
- How do I invite a guardian?
- I can't create a guardian — it says the course is not set up.
Children and enrolment10 answers
- I added my child but I can't do anything with them. Why?
- How do I add my child?
Courses and schedule8 answers
- What is in each tab of the app?
- What do I see under Courses?
School Planner11 answers
- What is the School Planner for?
- How do I create a note?
Catch Up8 answers
- What is Catch Up for?
- How do I ask for homework that was missed?
Uniforms8 answers
- What is the Uniform section for?
- How do I set which uniform my child wears each day?
Notices9 answers
- What are Notices and where do I find them?
- What is that coloured bar across the top?
Notifications, alarms and media8 answers
- What am I allowed to upload as photos and audio?
- How do I set a reminder on a note?
Reports and moderation8 answers
- How do I report content?
- What happens after I submit a report?
Settings, profile and account deletion9 answers
- How do I change my name or photo?
- How do I change the app's language?
App updates8 answers
- I see Update available. Do I have to update right now?
- I see Update required and I cannot get past it.
Subscription and payments20 answers
- Where do I see my subscription?
- Do I get a free trial?