I can't sign in. It says "Account not found".
HWA only admits people their school invited. Sign in with the same email the school registered, using Continue with Google or Sign in with Apple. If it still fails, contact the school or email us.
- HWA
- Support
HWA Support
HWA is a school notebook for parents and guardians of students at schools that use HWA.
Contact
Email us at
privacy@acivem-solutions.comWe reply as soon as possible.
Safety and reporting abuse
HWA is not a social network. There are no public profiles, followers, or direct messages between parents. Shared notes, photos and homework replies are visible only to members of the same course.
To report content in the app: on an attachment in a homework reply, open the ⋮ menu and choose Report. You can follow your reports under Abuse Report.
We confirm every report within 48 business hours. The review may take longer. If someone breaks the rules, the supervisor assesses how serious it is and may deactivate them or remove them from the school.
If it is urgent, or you cannot report from the app, email privacy@acivem-solutions.com.
Frequently asked questions
I signed in with Apple and chose "Hide My Email".
The school can't match a hidden email. On your iPhone, open Settings → your name → Sign in with Apple → Apps & Websites → HWA and stop using it (you can also do this at account.apple.com). Then sign in again with Apple and choose "Share My Email".
How do I delete my account?
In the app, choose Delete my account. When you delete it, we erase your profile and personal data immediately and permanently. Support messages and policy-acceptance records are kept without your identity, for record-keeping purposes. Stored photos are removed in the background; if any fails to delete, we review it manually.
I don't get notifications.
Check HWA's notification settings on your phone.
Who can see what I share?
Only members of the same course. Nothing is public.